Level 3 IT Systems Engineer
We’re looking for someone who enjoys solving problems… especially the ones that start with ‘nothing changed, it just stopped working.’
Оригинал ещё никто не открывал
Стек и навыки
- Microsoft 365
- Azure
- Windows Server
- Active Directory
- VMware
- Hyper-V
- AWS
- Cisco
- Sophos
- Veeam
- Provide remote technical support via phone, ticketing systems, and remote tools.
- Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
- Design and implement solutions to improve security, uptime, and performance.
- Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
- Administer virtualization platforms (VMware, Hyper-V).
- Support and maintain cloud infrastructure (Azure and/or AWS).
- Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
- Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
- Perform network, server, and security assessments following best practices.
- Communicate clearly and proactively with clients and internal teams.
- 7–10 years of hands-on experience, ideally in an MSP environment.
- Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
- Advanced experience with virtualization (VMware, Hyper-V).
- Experience with cloud platforms (Azure and/or AWS).
- Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
- Excellent communication, organization, and time-management skills.
- Proactive, results-oriented, and a strong team player.
- Experience handling customer support via calls and tickets.
- Professional-level English.
- Nice to have: technical sales experience.
- CompTIA Net+ and/or CompTIA Security+
- CCNA or CCIE-Cisco certifications a real plus
- Microsoft certifications for Azure, Office 365, Security